RESUME

EDUCATION:

Bell High School, Washington, D.C , May 2017

Virginia State University, Petersburg, VA

Bachelor of Art’s: Mass Communication; Concentrations in Public Relations, May 2022

RELEVANT COURSES:

Introduction to Criminal Justice, Media Law and Ethnic Survey, Media Research, Public Presentation, Public Relations, and Critical Thinking.

EXPERIENCE:

Tatte Bakery & Cafe, Washington, DC

Counter Team Member Sept 2023- Present

Responsible for providing high quality and gracious customer service to guest
Complies with and follows all safety & sanitation standards at all times
Monitor a clean and well stocked cafe stations, includes expo and dining room areas
Determine guest needs by asking questions and sharing product knowledge
Pastries/register; take guest orders using point of sale system or register
Runner; delivers coffee beverages and food to guests
Expo; execute all product and packaging standards
Communicate effectively with managers and associates to collaborate on daily task and/or special
Restock GFS daily deliveries
Communicate with Managers and Corporate leaders for improvements and/or shift projects

Ross Dress for Less, Washington, DC

Area Supervisor Aug 2022- Aug 2023

Key holder duties; included properly opening/closing the store by Ross standards
Properly filed documents physically and electronically; confidential and public records.
Responded to incoming calls and emails.
Evaluated Ross company’s dashboard, Customer Service monthly performance report, Shortage Indicator Report, and monthly audits for further improvements to increase customer satisfactory.
Communicated effectively with Managers and Associates to collaborate on daily task and/or special projects.
Utilized Leadership Field Action skills to take on repeated opportunities for future improvements.
Ensured accountability and execution for coaching opportunities for Associates
Manager Cash pulls and bank deposits are conducted to Company policy.
Front End duties when needed. Complied and adhered to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
Controlled payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
Completed weekly markdown and filing administration duties

Front End Supervisor, Promoted March 2022 – Aug 2022

Executed all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.
Maintained pace, energy and "presence" at the Front End, managing the line to expedite; Customers wait time
Trained and coached Associates on cash registers, shortage control policies and other Front-End procedures. To meet friendly and productivity standards.
Controlled Retail Associates' break schedule for backups, lunches and breaks.
Ensured all equipment is functioned properly.
Restocked essential supplies and cleaned the Front-End area.
Ensured go backs are expedited, properly scanned, security tagged and ticketed.
Monitored all Associates the "Scan and Bag" best practice.
Ensured salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

Cashier/Salesfloor associate, Promoted Nov 2021- March 2022

Ensured recovery, sizing and markdowns are completed to Company standards by coaching, assigning tasks, and following up per Company best practice.
Unloaded merchandise truck when needed.
Processed all merchandise with a sense of urgency.
Showcased receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
Responsible for cleanliness and organization of all Stockrooms.
Delivered and restocked merchandise on sales floor when all merchandise is processed.
Responsible for ensuring any back-stock is secured and processed to Company policy.
Responsible for merchandising of department including the back stock.
Responsible for the reduction of loss due to damage and/or external theft.
Ensured compliance to the monthly presentation guidelines in assigned area.
Managed all floor moves and signage, including promotional signage as needed.

Loss Prevention SPS, Promoted July 2020 - Nov 2021

Comprehended and complied with the Loss Prevention Awareness Program and Store Loss Prevention which included maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.; Safeguards confidential information, cash and credit card information and merchandise.
Ensured Public View Monitor (PVM) system is maintained properly.
Conducted "Code 50" package inspections and/or Associate bag check.
Executed all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

National Institution of Health, Bethesda, MD Summer 2018

Administrative Intern

Black Girl Health, Washington, DC Summer 2018

Virtual Intern

Mentoring in Medicine, Washington, DC Summer 2018

Virtual Intern

Created a Facebook health page for high blood pressure called “Hypertension awareness”
Prepared and presented media content, conducted meetings with health professionals, and completed research projects

EXTRACURRICULAR ACTIVITIES:

SKILLS:

Resume: Text